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Please fill in the information below completely. Take as much space as you need to describe any questions or concerns below. The more in-depth you describe your question or concern the easier it will be for our technical staff to respond appropriately.

When a technical staff member responds we ask that you are prepared with your software serial number for identification purposes. Please refer to the Support Guide for more information regarding the upload of files and what information you should have prepared to resolve your problem.

Our technical support hours are Monday – Friday, 8am – 5pm EST. Please allow 24 hours for a response. You may also contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.   or at 1-800-621-4633.

Please complete the Support Form below to report a technical problem. Please complete the form in its entirety. 3DVision Technologies can only devote technical support to customers who are currently on subscription. If you are not on subscription, or your subscription has lapsed and wish to renew, please indicate this in your notes.

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Technical Support
Subscription Customers Only

Phone: 1-800-621-4633
Fax: 1-513-745-2709
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